Frequently Asked Questions​

Welcome to Graidup, the educational app for kids. All contents are based on school topics.

Below, you could find answers to all your questions. Before you contact us, kindly search through our frequently asked questions, perhaps you will find an answer to your question. Should you not find an answer to your question, kindly send us an email through “support link” thank you.

  • What is Graidup (I want to know more about Graidup)?

If you are looking for ways to help your child learn and become clever, Graidup is what you need. Graidup is the only educational tablet and app based on School topics that uses educational cartoons and quiz games to teach. It covers English, Maths, and Science from class/stage 1 to 6.

  • How much?

Graidup tablet and app is GHC 600 including free delivery to anywhere in Ghana. If you have your tablet it is GHC 250.

  • Does it work on laptop?

No. Graidup only works on android tablets and phones.

  • Does it come on tablet?

Yes. Graidup comes on a 7-inch durable Graidup android tablet with 1-year warranty contract.

  • What brand is your tablet?

The tablet is also Graidup. Very durable tablet and comes with 1-year warranty.

  • Does your tablet come with simcard?

No. Our tablet is specifically designed for children’s education.

  • Does Graidup work on projector?

If we install on a tablet with HDMI, you can connect to a projector.

  • Can I download other games/apps on your tablet?

Yes. Apart from Graidup educational app, you can download anything you want unto the tablet when connected to internet through WIFI.

  • Can I have discounts?

Yes. We give discount for three (3) tablets and above.

  • Do I loose the app if I loose my tablet?

No. You only have to buy another tablet and get a free app.

  • Can two (2) children use one tablet?

Yes. The tablet can take two classes. So long as your children can agree to share a tablet they can use it.

  • What is the quality of your tablet?

The tablet was made to our own specification and is of high quality. We provide 1-year warranty contract because we trust the quality.

  • Is it based on the School topics?

Yes! Graidup is 100% based on the GES syllabus. We don’t add or remove any lesson from the syllabus. What children are taught in school is exactly what is on the tablet.

  • Where can I get one to buy?

We offer door-to-door delivery at no extra cost. Within Accra we can deliver to you on the same day. Outside of Accra we will send via transport and you will receive it at the station in your city/town. We are also located at Firestone, Madina, near Atomic Junction. You can also reach us on 0546713140

  • What is the specification of your tablet?

Graidup tablet is 7-inch android tablet with 1 GB RAM and 8 GB Storage. With up to 3.5 hours of continuous learning battery life.

  • How would I update?

The app will be available on the internet in the next 2 months. Whenever you want to update just connect your tablet to internet and open the app. If data is a problem for you, kindly bring the tablet to our nearest shop for free update.

  • Does your tablet have warranty?

Yes. Our tablet comes with 1-year warranty. However, this does not include damages cause by the user such as dropping in water.

  • Where is your office?

We are currently located at Firestone, Madina, near the Atomic Junction.

  • Am interested?

We thank you for your interest. If you are looking for ways to help your child learn and become clever, Graidup is what you need. Graidup is the only educational tablet and app based on Ghana Education Service (GES) syllabus that uses educational cartoons and quiz games to teach. It covers English, Maths, and Science from class/stage 1 to 6. Should I please place an order on your behalf?

  • I have my own tablet. I need only the app. How do I get it and how much?

App only is GHC 250. You can bring or send your tablet to us for installation.

  • I need one.

Thank you for your interest in Graidup. Am placing an order for you. Please send us your full name, your contact number, class of your child and his or her name to complete the order. It can be sent to 0546713140.

  • I have my own tablet. I need only the app. How do I get it and how much?

App only is GHC 250. You can bring or send your tablet to us for installation.

  • How do I make payment?

You can pay into our GCB account or MTN Mobile Money. If you are in Accra, you can make payment on delivery.

  • What are the key features of Graidup?

For every lesson in the syllabus, there is educative cartoon, smart book with audio and quiz game. The app also monitors the performance of your child. You can always check their scores.

  • Why can’t you put all classes on one tablet?

The syllabus contains about 747 lessons. We have created cartoon, smart book, and quiz game for every single lesson. This has made the app so big it can’t fit on the storage. Moreover, we want the children to remain focused on their class.

  • The price is too high?

In the long term, Graidup will save you a lot of money compared to private teacher. Your child can learn on his/her own anytime anywhere at no extra charge.

  • Does it have all the subjects?

Graidup is currently based on the three (3) core and important subjects namely English, Maths and Science. We will add other subjects soon. Thank you.

The full version is coming soon and you would be able to pay with mobile money. At the moment the Play store version is just a demo. If you need the full version now, you have to bring your tablet or phone to our office. Please call us on 0546713140 for details.

  • Can I get your number?

We would be happy to hear from you. You can reach us on 0546713140

  • Is it available now?

Yes it is available now. We are currently located at Firestone, Madina, near Atomic Junction. You can also reach us on 0546713140.

  • Do you have for JHS?

It covers English, Maths and Science from class 1 to 6

  • Can kids enjoy the app offline?

Yes please, kids can enjoy the app offline.

No please. It is a onetime purchase which comes with a free update to the next academic year anytime your child is moving to the next class.

No please, our working days are from Monday to Friday 9am to 5pm.

We would be happy to hear from you. You can reach us on 0546713140

  • What are the terms and conditions on delivering the tablet with regards to payment?

You can pay into our GCB account or MTN Mobile Money and it will be sent to you by transport if you are outside Accra at no extra cost. If you are in Accra, you can make payment on delivery with no extra cost on delivery.

  • How can I get the app on my tablet?

A link will be created for you to install the app on your tablet after payment has been confirmed.

  • Can I use it as a teacher?

Yes please. You can use it to help kids learn.

  • Is there any discount?

There is a discount for you when you purchase two or more of our tablets.

  • I need one to buy, my number is xxxxxxxxxx

Hello (name), we will contact you as soon as possible. Thank you.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Below is payment information if caller ask.

 

TLM Ghana Limited MTN Mobile Money number = 0242 44 6689

 

TLM Ghana Limited’s bank Details:

Bank: Ghana Commercial Bank Limited.

Account Name: TLM Ghana Limited.

Branch: Dome.

Account Number: 1321 1300 0117 8